Gaming is meant to be fun, not a source of problems. Learn how to stay in control and when to seek help.
Responsible play means enjoying online gaming in a way that does not harm other areas of your life — your family, work, health, or financial wellbeing. Cadino believes gaming should be a form of entertainment, not a way of life.
We know that most people play safely and responsibly. But for some, gaming can become a problem. That is why Cadino provides a range of tools and resources to help you monitor and manage your play.
Cadino puts you fully in control — you can set deposit limits, manage your playing time, and even take a temporary break whenever you need.
Cadino is committed to:
Responsible play is not just for those with a problem — it is a good habit for all players. Staying in control means you can enjoy gaming more sustainably over the long term.
At Cadino, you can set your own personal limits to ensure you stay in control of your finances and your time.
You can set daily, weekly, or monthly deposit limits. For example, if you set a weekly limit of BDT 5,000, you will not be able to deposit more than that amount during that week.
How to set it up: Account Settings > Responsible Gaming > Deposit Limits
You can set a maximum wager per bet or per session. This ensures you do not take on more risk than you are comfortable with.
You can set a time limit for continuous play — for example, 2 hours per day. Once the limit is reached, you will be automatically logged out.
You can set a maximum loss threshold. Once that limit is reached, you will no longer be able to place bets.
You can lower your limits at any time, but increasing them requires a 7-day waiting period. This protects you from making impulsive decisions.
If you feel like you need a break, Cadino offers self-pause and self-exclusion options.
A self-pause temporarily suspends your account for a set period. You can choose a duration anywhere from 1 day up to 6 months.
During a self-pause, you will not be able to log in and will not receive any marketing communications.
If you feel you need an extended break, you can request a permanent account closure. Reactivating it is not straightforward and requires a review by our support team.
A cooling-off period may apply for large deposits or high-stakes bets shortly after account opening. This helps ensure new users do not rush into major decisions.
Stay aware of your own gaming habits. If you notice any of the following signs, it is time to take action:
Stop now and seek help. Check the "Help & Resources" section below. Asking for help is not a sign of weakness — it is a sign of courage.
Cadino strictly does not serve anyone under the age of 18. We believe protecting children and teenagers from gaming is a shared responsibility of society.
We verify your age at registration. Providing a valid government-issued ID is mandatory as part of the KYC process. If there is any doubt, we may request additional verification.
If you share a device with family members, use parental control software to keep your children away from gaming sites.
If gaming becomes a problem, do not face it alone. The resources below can help:
For mental health support in Bangladesh, please reach out to the national helpline.
A voluntary organization that provides support to those struggling with gambling problems.
Our support team is available 24/7 to help you. Reach us via live chat in the app.
Email us about any responsible gaming matter at: support@cadino.net
Take action before things get worse. Our support team is always here for you.
Set Account LimitsWe help you stay safe and in control.
Set your own daily, weekly, and monthly deposit limits. Keep your finances firmly in your own hands.
Set a maximum session length for each gaming session. You will be logged out automatically when time is up.
Temporarily suspend your account yourself for any period from 1 day to 6 months.
Set a maximum loss limit. Your session will end automatically once that limit is reached.
Strict age verification is enforced during the KYC process. No one under 18 can open an account at Cadino.
Our support team is always on hand for any questions related to responsible gaming.
Gaming at Cadino should be a fun experience. Use our tools, stay within your limits, and enjoy the game.