Cadino Privacy Policy — How We Protect Your Data

1. Introduction to the Privacy Policy

Your privacy and the protection of your personal information are our highest priority at Cadino. This Privacy Policy explains how we collect, use, and safeguard your data. By using Cadino's services, you agree to this policy.

We believe transparency and user control are the foundation of a safe online experience. That is why this policy is written in plain language — so you can clearly understand how we handle your data.

1.1 Applicability of the Policy

This Privacy Policy applies only to the Cadino website and mobile application. We are not responsible for third-party websites or services. Once you follow an external link, this Privacy Policy no longer applies.

1.2 Changes to the Policy

Cadino reserves the right to update or modify this Privacy Policy at any time. If any significant changes are made, we will notify you by email and display a notice in the app. Your continued use of our services constitutes acceptance of the updated policy.

2. What Information We Collect

Cadino collects various types of information from you. This information is necessary to provide you with the best possible service.

2.1 Information Provided Directly by You

When you create an account on Cadino, you directly provide the following information:

• Personal Information: Full name, date of birth, gender, photo
• Contact Information: Email address, mobile number, postal address
• Identity Verification: National ID card, passport, driving licence
• Financial Information: Bank account details, mobile banking number
• Account Settings: Username, password, PIN, security questions

2.2 Automatically Collected Information

Cadino automatically collects the following information from your device and browsing activity:

• Device Information: Device type, operating system, browser type, device ID
• IP Address & Location: Your IP address and location at the time of login
• Cookies & Tracking: Browsing history, session data, user behaviour
• Gaming Data: Your gaming history, bets, wins and losses, and transactions

2.3 Information Received from Third Parties

We sometimes receive information from third parties:

• Payment Providers: Transaction Verification Data
• Identity Verification Services: Document authenticity verification data
• Analytics Services: General User Data & Trends

3. How We Use Your Information

We use the information we collect exclusively to provide services to you.

3.1 Service Delivery

• Verifying and managing your account
• Transaction Processing & Security Verification
• Delivering games and other features
• Providing customer support and assistance

3.2 Security & Compliance

• Fraud and abuse prevention
• Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• Meeting Legal Obligations
• Protecting Account Security

3.3 Communication & Marketing

We may contact you via email or SMS:

• Important updates and notices
• Security alerts and suspicious activity
• Promotional offers and bonuses (you may opt out)
• Surveys and feedback for service improvement

3.4 Analytics & Improvement

• Analysing user behaviour
• Monitoring platform performance
• Improving the user experience

4. Data Security & Encryption

Protecting your information is extremely important to us. Cadino employs the highest level of security technology.

4.1 Encryption

All data transmissions are protected by SSL/TLS 256-bit encryption, meaning no third party can read your data while it is in transit.

4.2 Access Control

• Only authorized personnel can access your information
• Employees are required to sign confidentiality agreements
• Regular training on data protection is provided.

4.3 Data Retention

Your information is stored on secure servers with backup and disaster recovery systems in place. Data is retained only for as long as necessary.

4.4 Regular Audits

We conduct regular security audits and testing to ensure your data remains protected at all times.

5. Information Sharing

We never share your personal information with third parties without your consent.

5.1 When We Share

• Payment Processing: Payment providers receive the information necessary to process transactions
• Legal Obligations: We are required to share information in response to a court order or government request.
• Security Agencies: We may share relevant information to help prevent suspicious activity
• Our Partners: For customer support, analytics, and other services

5.2 When We Do Not Share

Without your consent, we do not share your information with the following parties:

• Advertising or marketing companies
• Social Media Platforms
• Research firms or data brokers
• Other Gaming or Financial Platforms

6. Your Rights

You have specific rights over your personal information.

6.1 Access & Correction

You can view and update your personal information at any time through your account settings. If we hold any incorrect information, please contact our support team.

6.2 Right to Erasure (Right to Be Forgotten)

You may request that we delete your information. However, we may retain certain data where required by legal obligations, such as transaction records.

6.3 Data Portability

You may request that we provide your data in a structured, commonly used format so you can transfer it to another service.

6.4 Opt-Out of Marketing Communications

You can opt out of marketing emails or SMS messages at any time. This is completely free and will not affect your account.

7. Cookies & Tracking Technologies

Cadino uses cookies and other tracking technologies to enhance your experience.

7.1 What Are Cookies

Cookies are small data files stored by your browser. They keep you logged in and remember your preferences.

7.2 Types of Cookies

• Essential Cookies: Essential for login and security
• Performance Cookies: To monitor site speed and performance
• Functional Cookies: To remember your preferences and settings
• Advertising Cookies: To display relevant advertisements (optional)

7.3 Managing Cookies

You can manage cookies through your browser settings. Please note that doing so may disable certain features on Cadino.

8. Third-Party Links & Services

Cadino may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

8.1 Our Responsibility

When you leave Cadino and visit another site, this Privacy Policy no longer applies. We recommend reading that site's own privacy policy.

8.2 Social Media

If you share information on Cadino's social media pages, the privacy policy of that platform will apply.

9. Children's Privacy

Cadino does not serve anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will delete that data immediately.

9.1 Parental Consent

If you are a parent or guardian and believe we may hold your child's information, please contact our support team.

10. International Data Transfers

Your information is stored on secure servers that may be located in multiple countries. Cadino ensures that the same level of data protection is maintained across all locations.

11. Contact & Complaints

If you have any questions or concerns about privacy, please get in touch with us.

11.1 How to Contact Us

• Email: support@cadino.net
• Support is publicly available on the Cadino app
• Mailing Address: Cadino, Bangladesh

11.2 Complaint Resolution

We take all privacy-related complaints seriously. We typically resolve complaints within 30 days.

12. Legal Information

This Privacy Policy is governed by the laws of Bangladesh. If you have a dispute regarding this policy or our practices, we will make every effort to resolve it in good faith. If a resolution cannot be reached, you may pursue appropriate legal action.